Refund & Return Policy

At Jwalamukhi Shilajit, customer satisfaction is our top priority. We are committed to delivering high-quality, authentic products with utmost care. However, if you face any issue with your order, please read our return and refund guidelines carefully.

1. Can my order be exchanged or returned?

Only wrong, defective, or physically damaged items are eligible for return or exchange.

To process your request, please share:

• A complete unboxing video
• Clear photos showing the damage, defect, or mismatch

These proofs are mandatory for verification. Without them, or if the issue is not reported within 24 hours, we will be unable to accept the complaint as our claim window with the shipping partner expires.

Once verified, your product will be eligible for exchange within 5 working days. All returned items must be in their original packaging, including all safety seals and promotional materials.

Please note:

• Products that are opened, used, tested, or tampered with are not eligible for return under any circumstance.

After receiving the returned product, our team will perform a quality check. If approved, an exchange or replacement will be initiated within 7–10 working days.

2. Can I return a product if it doesn’t suit me?

Results may vary from person to person. Since every individual responds differently and product compatibility cannot be guaranteed, we do not accept returns for products that “do not suit” or do not meet personal expectations.

However, we are always happy to help you with proper usage guidance. Please feel free to reach out to us at support@jwalamukhishilajit.in.

3. What if I receive an open or tampered package?

If your package appears opened, unsealed, or tampered with, please do not accept the delivery.

Once an opened shipment is accepted, Jwalamukhi Shilajit will not be responsible for any missing, damaged, or defective items.

4. When will I receive my refund?

Once your return is approved and the product reaches our warehouse, it will undergo a quality inspection. After QC approval, your refund will be issued to your original payment method within 7–14 business days.