Privacy Policy

At Jwalamukhi Shilajit, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website www.jwalamukhishilajit.in.

This policy is in accordance with the Information Technology Act, 2000 (India), Consumer Protection Act, 2019, General Data Protection Regulation (GDPR – EU/EEA), and California Consumer Privacy Act (CCPA – USA).

1. Information We Collect

When you use our website, we may collect the following information:

• Name, email address, phone number
• Billing and shipping address
• Order and transaction details
• IP address, browser type, device information
• Website usage data and cookies

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Confirm payments and prevent fraud
• Provide customer support
• Send order updates and service-related communication
• Improve website performance and user experience
• Send promotional offers (only if you opt in)

3. Legal Basis for Data Processing

If you are located in the EU/EEA, we process your data based on contractual necessity, your consent, legitimate business interests, or legal obligations.

4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance browsing experience, analyze traffic, and personalize content. You may disable cookies through your browser settings if you prefer.

5. Sharing of Information

We may share your information with:

• Shipping and logistics partners for delivery
• Payment gateways for secure transactions
• Government authorities when legally required

We do not sell or rent your personal data.

6. Data Security

We implement strict security measures to protect your data. All payments are processed through secure, PCI-DSS compliant payment gateways. Access to your personal data is restricted and monitored.

7. Data Retention

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.

8. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communication
• Object to certain types of data processing

9. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from minors without parental consent.

10. Contact & Grievance Redressal

We aim to resolve all privacy-related concerns within 30 days.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will be effective immediately upon publication.